Last Updated: 15 November 2025
Studio IO (“we”, “us”, “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
- Personal Information: Name, email, phone, billing details, business info.
- Website Data: IP addresses, cookies, device info, analytics.
- Project Data: Brand assets, login credentials, images, content.
2. How We Use Your Information
- To provide services and support.
- To send invoices, quotes, or communications.
- To improve our website and services.
- For legal or regulatory compliance.
We do not sell or share your personal information for marketing.
3. Legal Basis (POPIA)
We process your personal information based on:
- Consent – when you submit forms or sign up.
- Contract – for project delivery.
- Legal obligation – for bookkeeping and legal compliance.
4. Cookies & Analytics
- Cookies are used for website functionality, analytics, and improving user experience.
- You may disable cookies via your browser.
5. Sharing Your Information
We may share information with:
- Hosting providers
- Payment processors
- Subcontractors bound by confidentiality
- Legal authorities if required
6. Data Security
We use encrypted storage, password protection, and access controls to keep your data safe.
7. Data Retention
- Client info retained for 5 years (legal compliance).
- Project files retained for the duration of the project + 1 year unless otherwise agreed.
8. Your Rights
You may request:
- Access to your data
- Correction of errors
- Deletion of your data
- Withdrawal of consent
9. Contact Information
If you have questions about these Terms, you can contact us at:
Studio IO
Email: design@studioio.co.za
Cell: 0790684111 : Tel: 0113921157
10. Updates to Policy
This Privacy Policy may change. The latest version is always on this page.